Welcome to the Riulpdr Brand Flagship Store
Customer Service
Riulpdr@outlook.com





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Free shipping to most countries worldwide
Delivery time is approximately 10 to 30 days.
We offer free shipping to nearly every address worldwide for most items. Please note that some products have shipping restrictions, and certain countries may be inaccessible. We will contact you via the provided contact information. Additionally, a very small number of countries and regions are considered remote areas, which may require you to cover part of the shipping cost. If you are unwilling to pay the shipping fee, you may opt for a full refund.
We offer a 15-day return and exchange policy. Should your product be damaged or lost during shipping, we will reship replacement parts or products free of charge. You may request an unconditional return within 15 days of receiving your package, but you will be responsible for the return shipping costs.
Most products carry a 30-day warranty, while large PDR lights have a 90-day warranty. For specific warranty periods, please contact our customer service team. During the warranty period, if product components fail due to non-human factors, you may provide photographic or video evidence, and we will ship replacement parts free of charge. For damage occurring outside the warranty period, you may need to purchase replacement parts at your own expense, depending on the circumstances.
FULLY ASSEMBLED & EASY TO INSTALL: It k is the best alternative to permanent hand controls, comes fully assembled perfect for customers who have a permanent or temporary disability. It can also be installed in virtually any vehicle tools-free and within minutes.
FULLY ADJUSTABLE & EASY TO USE: It can be adjusted to virtually any driver and vehicle, adjusting the right height can be done within seconds thanks to its quick connect hardware and superior design. It has almost no learning curve as it is design to operate with a natural hand motion and minimal effort. It is great for traveling, long road trips and every day commute.
EASY TO TRANSPORT, LIGHTWEIGHT & DURABLE: It is easy to transport as it will fit in any luggage and carry on. It is made out of top quality metal construction making this the most durable in its class.
PROVEN VALUE: It is ideal for individuals recovering from a broken foot, broken ankle, broken leg, foot surgery, knee surgery, or ankle surgery and individuals with amputee, spinal cord injury, spinal bifida and many more.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. After returning the product, you will receive a full refund.
If the product is damaged during shipping or accessories are missing, we will send you a new product or replacement parts free of charge.
Most products come with a 60-day warranty. During this period, if the product experiences non-human-induced damage, we will ship replacement parts to you free of charge. For specific product returns or warranty inquiries, please contact customer service.
Customer Service Email: Riulpdr@outlook.com
Our products ship from China with an average transit time of approximately 7-30 days (Asia: 5-10 days, Europe: 10-15 days, Americas: 14-28 days). Heavier items may be shipped via land or sea freight, which may extend delivery times. For a very small number of remote countries or regions, delivery may not be possible or may require additional shipping fees. We will notify you via the contact information you provided. You may choose to pay the shipping fees or receive a full refund.
| When will it ship? | We typically ship within 3-7 days after your purchase. Shipping times for some custom products may be extended. |
| Do you offer customization? | Most products can be customized, but a minimum order quantity is required. For specific details, please contact customer service. |
| How to contact customer service? | You can reach our customer service representatives via the web chat box or customer service email. |
| What is the customer service email address? | Customer service email address: Riulpdr@outlook.com (Average response time is approximately 1-6 hours) |
| How can I contact customer service through the web chat box? | You can contact customer service through the chat box in the bottom right corner of the website. |
| What should I do if the product is lost or damaged during shipping? | We will reship the lost product or damaged parts free of charge. |
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